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Frequently Asked Questions
The way you buy chocolates is as if you were in a real store that sells ChocoMiró Chocolates. Pick and choose all of your chocolates, and when you are satisfied with the amount (make sure it fits into one of our box sizes) you can proceed to checkout. We will send you a box with your customized box!
You do not need to sign up to buy, but by doing so you can save your customized box of chocolate for next time.
No problem at all! Just click on the forgot my passwork link and an email will be sent so you may reset your password.
Simply click the "I forgot my username" link and you will be able to get your username through an email.
We accept the following forms of payment: visa, mastercard, american express, and Paypal.
As these are hand-crafted fine chocolates, we can only ship within North America for now. We hope to expend to Europe and South America in the following years.
Shipping costs depend on where you are located. As we are based in Syracuse New York, if you are buying from Canada it may be more expensive because of border fees.
We try to ship within 3 days of the order, and you can expect 7 business days for your chocolates to arrive. So in total, you can expect about 10 business days, meaning two weeks. If you don't receive your box within that time frame please give us call, email us, or contact us via the contact form on the website.
We offer refunds if your chocolates do not arrive, or if they arrive in poor condition. Simply send us a picture of the chocolates with a message on our contact form and we will be happy to refund you or send another box, depending on your wishes.
As these are fine hand-crafted chocolates we do not offer exchanges or returns, unless if it is because the chocolates arrived in poor quality due to shipping. If this is the case, simply send us a message with a picture and we will be happy to send you a new box.
Once you try our chocolates, we promise you will not be dissapointed and will want to come back for more. So please don't change your mind!
It really depends on taste. If you do not know what you like in chocolate, we would recommend that you stick to the classics as these are the most accessible for someone who is not used to trying finest quality chocolate.
Are payments are secured through the bank system. Your information is more than safe with us.